FAQ

How discreet is my purchase?
All orders are sent by courier to ensure total privacy. Your receipt is enclosed in the package so there is no reference to the contents on the exterior of the package. 

Will I be contacted by email?
We do require your email information to purchase from us and you will be contacted. All correspondence is sent to you from "Direct Drop" to help with privacy. We will send you an order confirmation (with products purchased listed) when the purchase is made through our website - however the products purchased will not be mentioned in email again.

What are my payment options?
Currently they are credit card, internet banking, phone banking, manual deposit at any ANZ branch.

How do I order?
You can order through our secure online store.

How soon can I expect delivery?
Your products will be dispatched the same day payment is confirmed. Delivery is then expected the following day. If you pay for your products by cheque then they will be dispatched as soon as the cheque clears in our account, this is usually 5 business days.

Please note it can take some time for online bank payments to be recognised and processed. Please allow a couple of business days for direct deposit payments to be processed.

What happens if my order does not arrive?
If your products do not arrive, send an email to us atcon sales@condomsdirect.co.nz. Please include your name, address and your order reference number. We will liaise with the courier to locate your item. If you chose to have a confirmation email sent to you, it would have included your courier tracking number. Use this number to trace your delivery at this link

How do I cancel an order?
If you wish to cancel after your order is confirmed, you must contact us immediately by email at sales@condomsdirect.co.nz. Please read our cancellation policy carefully.

What if I’m not satisfied with the products I have purchased?
If you are not 100% satisfied with any of the products you have purchased from us, we are happy to provide you with a replacement or a refund on the condition the product is returned unopened. Please read our return policy carefully.

What if I want to make a comment or complaint?
We welcome any feedback to help us improve on the service we provide to our customers. Please contact us with any queries or suggestions at suggestions@condomsdirect.co.nz.

How do I use a condom?
All products have an information leaflet enclosed including a users guide. You can also visit this page from Avert for more information on condom use.

Can I use a lubricant with condoms?
Yes, only if it is a water-based lubricant. Do not use oil-based lubricants, such as petroleum jelly. We have a selection of water-based lubricants in our store.

Will using condoms stop me from getting Aids?
If used properly, latex condoms will help reduce the risk of transmission of HIV (AIDS) and many other sexually transmitted diseases, including chlamydia, genital herpes, genital warts, gonorrhea, hepatitis B and syphilis. However, no method of contraception can offer 100% protection against pregnancy or the transmission of HIV and sexually transmitted infections.

If I use condoms will it stop me getting pregnant?
Condoms are proven to be one of the most effective forms of contraception. However, no method of contraception can offer 100% protection against pregnancy or the transmission of HIV and sexually transmitted infections.